Frequently Asked Questions
Everything you need to know about bringing beauty into your home.
What is the typical shipping timeframe for my order?
Most orders at Nice Things By Helena are processed within 2-3 business days. Standard shipping typically takes 5-7 business days depending on your location.
Do you offer international shipping?
Currently, we ship to customers within the United States and Canada. We are working on expanding our reach to more international destinations soon.
What is your return policy for home decor items?
We want you to love your purchase. If you are not satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund.
How do I care for my handmade home accessories?
Each item comes with a specific care card. Generally, we recommend dusting with a soft, dry microfiber cloth and avoiding harsh chemicals to preserve the finish.
Are your products sustainably sourced?
Yes, we prioritize working with artisans and manufacturers who use eco-friendly materials and ethical production methods to ensure our 'nice things' are good for the planet.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey.